Rocco's Tacos and Tequila Bar -Delray Beach

Review summary

1. n

   nicole

   Baltimore

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   Very busy place- understaffed. Service extremely slow. Servers polite. Food took 1 1/2 hours to arrive but was good.
   

   Is this helpful?

   Report
2. D

   Dan & Charlotte

   VIP

   Jacksonville

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   It took about 10 minutes to be greeted. We got our table side guacamole made 10 minutes before we got our chips or drinks(water and margarita). I never received the salsa or glass of wine I ordered. The waitress didn’t even come over to take our order until we were completely finished with the guacamole. The food came out in a reasonable time and it was good. We were waiting on the waitress for everything the entire meal. She never refilled our water. Five guacamole makers were standing beside us talking for a good portion of the meal. It took a very long time for her to come over to ask for our check and for her to cash us out. I had to tell her I never received the salsa or wine. It took about 15 minutes for her to give us boxes for the remainder of our meals. Hands down the worst service I have ever received!
   

   Rocco's Tacos and Tequila Bar -Delray BeachResponded 4 days ago

   Thank you for sharing your detailed feedback. It’s disappointing to hear about the delays in greeting, missed items like your salsa and wine, and the lack of attentiveness throughout your meal. This is far from the level of service we strive to provide. Your comments about the timing issues and lack of engagement from the staff will be shared with our team to address these concerns immediately. We want to ensure that future visits are seamless and enjoyable for all our guests. I appreciate your patience and am glad to hear the food met your expectations, but I hope you’ll consider giving us another opportunity to deliver the quality service and experience you deserve. Please don’t hesitate to reach out directly if you’d like to discuss this further.
   

   Is this helpful?

   Report
3. A

   Anastasia

   New York City

   11 reviews

   5.0

   11 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and tasty food! Really enjoyed the shrimp and pork belly tacos. Guac was outstanding!
   

   Rocco's Tacos and Tequila Bar -Delray BeachResponded 4 days ago

   Thank you for your kind words! We’re so glad to hear you enjoyed the shrimp and pork belly tacos, as well as the outstanding guac. It’s also wonderful to know the service made your visit even better. We look forward to welcoming you back for more delicious food and great experiences soon!
   

   Is this helpful?

   Report
4. T

   Ty

   Fort Lauderdale

   3 reviews

   5.0

   3 reviews

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Very pleased with all aspects of our holiday birthday celebration dinner. From cocktails and quac to dessert - all was delicious, spot on.
   

   Rocco's Tacos and Tequila Bar -Delray BeachResponded 4 days ago

   Thank you for sharing your wonderful experience! We’re thrilled to hear that your holiday birthday celebration dinner was a success and that you enjoyed everything from the cocktails and guac to dessert. It means so much to us that we could help make your celebration special. We look forward to welcoming you back for more memorable occasions!
   

   Is this helpful?

   Report
5. J

   Joan

   Miami

   1 review

   1.0

   1 review

   Dined on December 12, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Decided to give dinner time service another try. Took 30 mins before anyone came to take our orders. Took another 20 to 30 mins to get the order & only part of the main course was served. Difficult to get anyone’s attention as they appeared to be short staffed & over worked & staff doing everything, not designated roles! Saw & heard other diners complaining as well.
   

   Is this helpful?

   Report
6. E

   Eugene

   New York City

   6 reviews

   1.0

   6 reviews

   Dined on December 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Went to Rocco’s Tacos last night at 8pm, I was told at 8:25 after ordering a drink and guacamole they were out of tortillas which means I can only have a salad basically. Of course we left and went to El Camino where they had a full menu and it was delicious. 
   

   Rocco's Tacos and Tequila Bar -Delray BeachResponded on December 10, 2024

   Hello Eugene, We are so sorry to hear about your recent visit. We do have many more options on our menu and we apologize if our server didn't make any suggestions. We hope that you will reconsider and will give us another chance. Please feel free to reach out directly with your contact information to discuss this further. Thank you, Adam Zindani Director of Hospitality
   

   Is this helpful?

   Report
7. D

   Debbie

   VIP

   Atlantic City

   44 reviews

   3.0

   44 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Food was good. Kids quesadillas was ordered with cheese and mushrooms which were very spicy and not alerted to that fact. Waiter wasn’t back in time to change it so child left hungry It was taken off the bill but not the best outcome.
   

   Is this helpful?

   Report
8. E

   Elizabeth

   West Palm Beach

   19 reviews

   5.0

   19 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went with our 3 children (party of 5). We have one child with a seafood allergy and another with a gluten allergy. They were so accommodating and helpful! The food was excellent and the ambience was beautiful!
   

   Rocco's Tacos and Tequila Bar -Delray BeachResponded 4 days ago

   Thank you for sharing your experience! We’re so glad to hear that our team could accommodate your family’s needs and make your visit enjoyable. It’s wonderful to know you loved the food and found the ambiance beautiful. We look forward to welcoming you and your family back for more great meals and special moments!
   

   Is this helpful?

   Report
9. e

   ellen

   VIP

   Greater Boston

   48 reviews

   5.0

   48 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   So much fun munching away on great nibbles while tasting a variety of tequilas recommended by our very friendly waiter.
   

   Rocco's Tacos and Tequila Bar -Delray BeachResponded on December 10, 2024

   Thanks Lisa for the wonderful review of Rocco's Tacos & Tequila Bar. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!
   

   Is this helpful?

   Report
10. C

    CHRISTINE

    West Palm Beach

    5 reviews

    4.0

    5 reviews

    Dined on December 8, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Because it was a Saturday during season and the Christmas tree was lit up, they were PACKED but our server was attentive,made sure everything was right. Glad we made reservations b/c with them we had a bit of a wait
    

    Rocco's Tacos and Tequila Bar -Delray BeachResponded on December 10, 2024

    We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!
    

    Is this helpful?

    Report