RPM Italian - Chicago

Review summary

1. T

   Terry

   Chicago

   12 reviews

   vip
   5.0

   12 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great, as always. Food, service, ambiance all fantastic. The staff is always so nice and friendly, with good recommendations. Will definitely return.
   

   RPM Italian - ChicagoResponded 1 day ago

   Thank you for your wonderful review and for the 5-star rating, Terry! We're thrilled to hear that you enjoyed your experience at RPM Italian. It's always a pleasure to know that our food, service, and ambiance met your expectations. We're also glad to hear that our staff's friendliness and good recommendations added to your positive experience. We look forward to welcoming you back soon! Cheers Team RPM Italian
   

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2. G

   Greg

   Chicago

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Despite arriving a couple minutes late, we were seated within a few minutes at a table that met our special request. The initial service was a little slow to our liking, but once our server made it to our table, the service was excellent and timely throughout. All of our food and drinks were top quality and perfect portion size. I would definitely frequent RPM Italian again and highly recommend it to others.
   

   RPM Italian - ChicagoResponded 1 day ago

   Hey there Greg! We're thrilled to hear that you had a positive experience at RPM Italian. It's great to know that our team was prompt in meeting your special request and that you enjoyed our food and drinks. We apologize for the initial delay and appreciate your patience. We're glad that the service was excellent and that you'd recommend us to others. We look forward to seeing you again soon! Cheers Team RPM Italian
   

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3. B

   Bob

   Chicago

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   We were there at 4pm when they opened. Seemed there was only 1 server for all tables. We were greeted promptly and had our drinks, but we waited forever to order food and forever to get our food. We had empty drinks that never had refills. This was our first time to an RPM restaurant and the service was poor.
   

   RPM Italian - ChicagoResponded 1 day ago

   Thanks for visiting us, Bob. We're sorry to hear about your recent experience at RPM Italian. We pride ourselves on providing prompt service and delicious food, so it's disappointing to hear that we fell short this time. We will certainly take your feedback into account as we strive to improve. We hope to have the opportunity to serve you better in the future. Cheers Team RPM Italian
   

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4. L

   Luke

   Chicago

   4 reviews

   2.0

   4 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 2

   I was taking out a client and when we checked in the ladies at the front told us they were running 10 min behind. They sent us to have a drink in the bar but the bar was packed and there was nowhere to stand. I kept checking in every 10 min and our table was still not ready. They were clearly overwhelmed and dealing with lots of angry customers who were also tired of waiting. The whole restaurant did not have the feeling of a well run coordinated operation. I felt like the seasoned staff were off for the weekend and we were left with the inexperienced crew. We waited over a half an hour for our table and then we got stuck in a cramped little high top table in the bar. Food was outstanding and our server was a true professional. The kitchen was putting out delicious plates. Everything we ordered was amazing. Our server was a 10 out of 10. I will try RPM Italian again.
   

   RPM Italian - ChicagoResponded 1 day ago

   Thanks for the review, Luke! We're thrilled to hear that you enjoyed your meal and our service at RPM Italian. We sincerely apologize for the inconvenience caused due to the delay in seating you experienced. We understand how frustrating it can be to wait for a table, especially when you have plans. We're glad to know that you appreciated our food and found it to be outstanding. We're continuously working on improving our organization and service. We appreciate your feedback and look forward to serving you again soon. Cheers Team RPM Italian
   

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5. R

   Rosanne

   Chicago

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Scott done a wonderful job with our service, answering questions and making recommendations. The food was delicious. We will look forward to our next visit.
   

   RPM Italian - ChicagoResponded 1 day ago

   Thanks for visiting us at RPM Italian, Rosanne! We're thrilled to hear that you had a wonderful experience with our service and food. We strive to provide a memorable dining experience for our guests, and it's great to know we hit the mark with you. We look forward to welcoming you back soon for another delicious meal. Cheers Team RPM Italian
   

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6. M

   Maureen

   Chicago

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Josh was outstanding in preparation for our first RPM visit. Meatballs were the best we had ever had. My husband's lobster ravioli was so good! Truffle bread was good. My eggplant parmesan was cold in the middle. Finding the ultra thin layers of eggplant were challenging. There was so much breading and cheese in the dish I never tasted the eggplant.
   

   RPM Italian - ChicagoResponded 1 day ago

   Hello Maureen, Thank you for taking the time to share your experience at RPM Italian. We're thrilled to hear that you enjoyed our meatballs and your husband's lobster ravioli. We're sorry to hear that some aspects of your meal didn't meet your expectations. We appreciate your feedback and will certainly discuss this with our culinary team to ensure we improve our dishes. We hope to welcome you back soon for a more positive experience. Cheers Team RPM Italian
   

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7. H

   Heather

   Hawaii

   3 reviews

   vip
   1.0

   3 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was my third time at the restaurant, it was an awful experience. We waited 45 minutes after our scheduled reservation for a table. When we got to our table the waiter and assistant rushed us. The food was not great. Wouldn’t go back.
   

   RPM Italian - ChicagoResponded 1 day ago

   Hi Heather. We're really sorry to hear about your recent experience at RPM Italian. We strive to provide excellent service and delicious food, and it's clear we fell short during your visit. We appreciate your patience and understanding, and we're sorry that you felt rushed. Your feedback is invaluable to us as we continuously work to improve our services. We hope you'll give us another chance to serve you better in the future. Cheers Team RPM Italian
   

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8. T

   Thiago

   New York City

   9 reviews

   vip
   4.0

   9 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good restaurant, attentive service. Food was not amazing, but great. Beautiful environment and ambience.
   

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   RPM Italian - ChicagoResponded 1 day ago

   Thanks for the feedback, Thiago! We're thrilled to hear that you enjoyed our ambiance and service at RPM Italian. We're always striving to create a memorable experience for our guests, and it sounds like we hit the mark with you. We're sorry to hear that our food didn't fully meet your expectations, but room for improvement is a good thing. We take all reviews into account and will continue to improve our offerings based on your input. We hope to serve you again soon. Cheers Team RPM Italian
   

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9. C

   Christiane

   Chicago

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Long waiting times even with reservations and freezing temperatures inside. But great food.
   

   RPM Italian - ChicagoResponded 5 days ago

   Hi Christiane. Thank you for taking the time to share your feedback. We're sorry to hear about the long waiting times you experienced during your visit. We're glad to hear you enjoyed our food, though. We appreciate your understanding regarding the temperature inside the restaurant. We strive to provide a comfortable dining experience for all our guests, and your comments help us do just that. We hope to see you again soon at RPM Italian, and we'll do our best to ensure a more timely and enjoyable experience for you. Cheers Team RPM Italian
   

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10. TJ

    TammyJ

    Louisville

    8 reviews

    vip
    5.0

    8 reviews

    Dined on December 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Delicious! Excellent experience; would return. The pasta in particular is outstanding!
    

    RPM Italian - ChicagoResponded on December 4, 2024

    Pasta is our spirit animal, Tammy! We're so happy that you had such an excellent experience with us at RPM Italian and hope you'll return soon! Cheers Team RPM Italian
    

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