Sale e Pepe

Review summary

1. OT

   OpenTable Diner

   London1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   It’s obviously under new management. The nice old Italian atmosphere has gone and it was ridiculously expensive, especially the wine.
   

   Sale e PepeResponded 5 days ago

   Hello. We are very sorry to hear your recent experience didn't meet your expectations. While some things may have changed, we remain committed to delivering warm hospitality and a memorable dining experience. We appreciate your feedback and will take it into consideration. We hope to welcome you another time. Kind regards, Sale e Pepe
   

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2. OT

   OpenTable Diner

   Richmond1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cacio e pepe was fantastic, great service, great ambience
   

   Sale e PepeResponded 7 days ago

   Hello, thank you for your review! We're so pleased to know you enjoyed your evening and that the service and the ambiance was part of a memorable experience. We look forward to welcoming you again soon! Kind regards, Sale e Pepe
   

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3. T

   Théo

   London1 review

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 4

   The service was really good and the waiters really nice. The food was good but not amazing for the price which was really high for nothing.
   

   Sale e PepeResponded 6 days ago

   Hello Theo, thank you for your feedback. We're glad to hear you enjoyed the service and that our team took great care of you. We appreciate your thoughts on the pricing and food, and we'll take them into consideration. We hope to welcome you back for an even better experience in the future. Kind regards, Sale e Pepe
   

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4. A

   Amar

   Hong Kong2 reviews

   3.0

   Dined on February 25, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Enthusiastic service but food was not so great. The pastas had a generous portion but it tasted underwhelming.
   

   Sale e PepeResponded on February 27, 2025

   Hello Amar, thank you for your feedback. While we're thrilled the service was incredible, we're sorry to hear you did not enjoy the food as expected on this occasion. We've passed your feedback on to the team and we hope to welcome you back for a more enjoyable experience. Kind regards, Sale e Pepe
   

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5. T

   TC

   Los Angeles36 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Delicious Dover Sole. Amazing service. Weird music selection for restaurant genre and clientele:)
   

   Sale e PepeResponded on February 25, 2025

   Hello TC, thank you for your kind words! We're delighted you enjoyed the Dover Sole and received amazing service. We appreciate your feedback and look forward to welcoming you again soon. Kind regards, Sale e Pepe
   

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6. A

   Alan

   London1 review

   2.0

   Dined on February 23, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   Overall it’s a shame this restaurant does not live up to its well established reputation, it does not represent Italian culture while charges are not worthy of the experience. Disappointed after a long wait to make this visit. The positives were food was plentiful and the setting was really nice , excellent refurb also very nice crockery glassware etc. The service was a mixed bag and not received well. The sterile rigid reception on entering, items being forgotten during service. Wine that was not that well chilled and incorrect charges. We felt the service was high volume style but there were 4 tables circa 15 covers. We choose not to pay the service charge interestingly this wasn’t questioned as to why we didn’t feel it was not worth paying. Food was average to good, Playlist is awful and ruins the atmosphere. Fair bit of repitition on the menu. Heavily lacking authenticity and modern Italian warmth, service, menu design and structure. The experience was worth 60% of what we paid. Quite simply you can eat a for a lot higher quality for far less.
   

   Sale e PepeResponded on February 25, 2025

   Hello Alan, thank you for sharing your feedback. We're pleased to hear you appreciate the setting and the refurbishment but we're sorry the overall experience didn't meet your expectations. We take comments about service, atmosphere and authenticity seriously and will review these with the team. We always strive to provide a welcoming and memorable dining experience and regret we fell short on this occasion. We appreciate your visit and honest insights and truly hope you'll give us another chance in the future. Kind regards, Sale e Pepe
   

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7. J

   Jamie

   London1 review

   5.0

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sale e Pepe has long been one of my favorite restaurants in London; I have been going there for more than 25 years, and they have never disappointed. The quality of the food and the attentiveness of the staff is never anything short of excellent. For this visit, I hosted a special celebration dinner and everyone in attendance raved about the experience.
   

   Sale e PepeResponded on February 25, 2025

   Hello Jamie, thank you for your wonderful review and for your loyalty over the years! It means so much to us that Sale e Pepe remains one of your favourite restaurants in London. We're delighted to hear your celebration dinner was a success and that both the food and service lived up to your expectations. We truly appreciate your support and look forward to welcoming you back for many more memorable occasions! Kind regards, Sale e Pepe
   

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8. A

   Alex VIP

   Berkshire2 reviews

   5.0

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Italian classics in a comfortable, stylish environment. Exquisite detail. On point service
   

   Sale e PepeResponded on February 21, 2025

   Hello Alex, thank you for your kind words! We're delighted you enjoyed the Italian classics, the stylish ambiance and the attentive service. We look forward to welcoming you back soon! Kind regards, Sale e Pepe
   

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9. E

   Edward

   London14 reviews

   4.0

   Dined on February 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 1

   The food was delicious and the staff were attentive. However the table behind us was vaping on vape pens throughout. We thought this might have been stopped by the staff but we could smell it from the moment they stepped in and started vaping throughout their meal.
   

   Sale e PepeResponded on February 21, 2025

   Hello Edward, thank you for sharing your feedback. We're glad you enjoyed your time with us overall. We apologise for the disturbance caused and this is something we will address with our team to ensure a more pleasant experience for everyone in the future. We hope to welcome you back soon for another enjoyable visit! Kind regards, Sale e Pepe
   

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10. D

    Dana

    Dubai1 review

    1.0

    Dined on February 16, 2025

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 1

    Today after renovation it was my first time visiting this restaurant. Before renovation there was awesome service, friendly waiters but now all of them are rude, unkind, arrogant. Also price for food increased 2x than it was. It was my favourite restaurant before renovation but now i will never go back there. Do not recommend!!!!!
    

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