SER Steak+Spirits

Review summary

1. j

   jessica

   Dallas

   7 reviews

   4.0

   7 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I had a 8oz wag and it wasn’t very flavorful maybe because it was the end of night but the drinks and sides were very good
   

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2. B

   Bryan

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best experience upon entry downstairs into the hotel to the restaurant until the end of dinner. Our server Ben was the absolute best. Greeted us by name, very attentive to our needs, fast service, great ambiance, the steak was so good & soft and moist. The Black Cadillac margarita was really good, we love how the chairs at the tables were turned towards the windows to enjoy the downtown Dallas views! We ran into a small issue with one of our filet mignon steaks but Ben and the manager Taylor were able to fix the issue. We will definitely be back and we will bring our friends and family!
   

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3. J

   Jessica

   Dallas

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The food is just okay. Not at all worth the prices they are. My husband ordered a ny steak that you could barely eat, because most of it was very chewy. The service was awesome mostly due to our waiter Edgar. Overall would I come back? No.
   

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4. D

   Dorian

   Hawaii

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fantastic dinner with wonderful service. The best service I’ve had in a while. Really, really good. The only two possible things I could say that are negative are that the restaurant is kept cool to cold. We moved tables to get away from the window view because the HVAC vents were directly over our table. The other negative is the price. It’s expensive.
   

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5. C

   Carmen

   Chicago

   1 review

   5.0

   1 review

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my second time coming to this restaurant and yet again I was not disappointed my server and the food was magnificent. I can’t wait to come back home to this location.
   

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6. J

   Jayson

   Dallas

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and very good service. Our waiter was top notch and very informative.
   

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7. N

   Norman

   Amarillo

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service from the main waiter was amazing at the bar. We were not approached until we made contact. But the main bartender was amazing
   

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8. OT

   OpenTable Diner

   Portland

   1 review

   3.0

   1 review

   Dined on November 10, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Food was good, not great due to how it was served incorrectly. We ordered two filet mignon, a prawn appetizer, one glass of wine and one old-fashioned total in $245 for our meal. It would’ve been more, but we ended up getting the glass of wine for free because the person I was with ordered her steak with horseradish, but didn’t get the horseradish so while I ate my meal, she waited for someone to come back by my table and finally the manager did but it took another five minutes to get the horseradish so she can eat her meal and I was done. In fairness to our waitress, behind us, they sat three tables between four and five people within three or four minutes of each other. We were forgotten. We were ignored after our meal was received. No one checked back in until the manager came by after I was almost done with my steak typically in this caliber of a restaurant they would have you cut into your steak to be sure it’s at the temperature you want, but this restaurant didn’t. Further, while I understand the darkness, so the lights of the city shine, It is difficult to read the menu in the dark.
   

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   SER Steak+SpiritsResponded on November 13, 2024

   Thank you for taking the time to let us know about your visit to SER Steak+Spirits. We're glad to hear you enjoyed our food, but we're sorry to hear about the service you received. We apologize for the misunderstanding about the horseradish and time it took to receive. We understand how important timing is and we'll certainly look into improving our service. Your feedback is valuable to us and we hope to have another chance to provide the food and service you would expect. Feel free to call me at 937 344 2735 to discuss further. Best regards, Ron Taylor General Manager
   

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9. F

   Frank

   San Francisco

   1 review

   5.0

   1 review

   Dined on November 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, but a little on the high side. Best meal I’ve had in a long time! Service was exceptional- Binh took care of us and made the meal one to remember. I normally don’t review, but I had to. Everything was just so good. I highly recommend this restaurant.
   

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10. A

    Ace

    Atlanta Metro

    2 reviews

    4.0

    2 reviews

    Dined on November 6, 2024

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 5

    Our server Natalie literally saved the day! I sat at the bar for 20 minutes (no exaggeration) before being acknowledged. As soon as I get up to leave, then I was finally acknowledged. But when I finally got to my table, Natalie was so sweet and helpful. The food was great! But that bar experience almost made me leave. BUT Natalie’s service was GREAT
    

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