Texas de Brazil - San Antonio

Review summary

1. S

   Shannon

   New Mexico

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Every year I love taking my family out for a holiday meal. This year we had our friends from Finland, join us. I knew this would be a unique experience for them. We came a few minutes early, our table wasn't ready. We walked around the lobby for a bit. Then we were seated. It was no less than 10min for our server to greet us. She wasn't ready to take our drink order so she instructed us to go start at the salad buffet. We all got up, prepared a plate & sat back down to eat. Our server returned to ask us what temperature we preferred our meat. There were 9 of us and we all had different preferences. She filled our water glasses. She returned and took our drink order & gave half of us a plate for the meat. While we were all eating our salads, the gauchos kept interrupting us to offer cuts of meat, even with our tokens having red faced up. When we turned our tokens up, the gauchos kept offering well-done cuts of meat, which only 2 people wanted that temp. It took AWHILE to get a refill of our drinks. We all got a refill of water, but the 2nd Brazil limeade took until after we got our ticket. I should have just cancelled it. Then I realized: no lamb chops, no full cuts of filet mignon (just well done nuggets), no tenderloin. I remember, in the past we'd get offered desserts...we didn't get offered. Maybe that was good, since it was difficult to find our server and get refills (3 of us didn't get our refill of soda). I was disappointed. My company thought it was so different & great. I just knew how much better it could have been.
   

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2. B

   Bennie

   New Mexico

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   We had to ask for our waiter and drinks. I asked for more well cooked meat and i kept getting opposite of what I asked for. This visit was not a pleasant visit especially with the cost of dinner!!!
   

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3. R

   Rebecca

   San Antonio

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Dirty Menus, waitress not attentive, dirty plates, we had to get up and grab our own clean plates, they need to get some tips from Brasao, the guys with the meats wouldn't come often, staff not friendly at all, greeting was terrible, no smiles at all. Texas de Brazil in Downtown San Antonio, TX poor service
   

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4. W

   William

   VIP

   New York City

   14 reviews

   3.0

   14 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   If you're going to take reservations, you need to be better at meeting that obligation of honoring a reasonable seating window.
   

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5. OT

   OpenTable Diner

   San Antonio

   6 reviews

   4.0

   6 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Don’t let them sit you too far from the rest of the guests.
   

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6. K

   Karen

   Orlando

   3 reviews

   2.0

   3 reviews

   Dined on December 15, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   8p reservation for two, checked in 15 minutes early. Not seated until after 9:30p. Others couples w reservations at 7p, 730p, 745 were all waiting as well and sharing frustrations. After finally being seated, one woman greeted us, gave us water, and said a waiter would be there shortly. Literally NO ONE ever came back. We never had a waiter. Our reservation noted we were there to celebrate my birthday. No acknowledgement. Because this is a self serve model for salad and we were starving, we walked up to get a plate of food. Eventually the folks with the steaks began stopping by to offer, but again, NO WAITER. My husband flagged down a person from the bar to get us a drink after about 45 minutes. Not joking, we literally had to flag down a random employee to ASK for a check to pay so we could leave at the end. They looked at us confused but came back with a check. Instinctively I tipped as I normally would and it didn't occur to me until after we were walking to our car that wait... I just tipped.... but who did I actually tip LOL. We both frequently dine at nice restaurants for both business and personal reasons, and this was the worst service experience we have ever had. Also couldn't order a desert to celebrate my birthday. Very disappointing experience. Only give them two stars because the food was actually pretty good.
   

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7. J

   Jose

   Austin

   3 reviews

   1.0

   3 reviews

   Dined on December 15, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Restaurant doesn't respect reservation times. I booked a reservation for 7:00 pm on a Saturday and was seated at 7:43 pm. The staff was overworked and the service was bare minimum. For this type of restaurant and price the service should be top not mediocre.
   

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8. J

   John

   San Antonio

   6 reviews

   1.0

   6 reviews

   Dined on December 15, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We come here every year on a Staycation and never had a service so terrible. Server don't attend to us, ask for water and lemonade refill and it takes 20 mins. Same with meat servers, they serve one end of the table and leave. There's 7 of us and they keep serving one person on our table. And yes, all our cards are green side. Try to call them back but since it's too loud, we kept getting ignored. Didn't get to enjoy the food and lost appetite. Also, trying to get some medium well cooked for kids and one person came back. My daughter is 9 and ate about 3 oz of meat. She loves Brazilian steakhouse and she was really disappointed on this experience. Please be more attentive to your guess! Just because your place gets busy, you still should strive for good customer service. We don't have much and this meal was supposed to be a treat for us because it's expensive for us, but our experience was terrible. Be better Texas de Brazil!!!
   

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9. E

   Elizabeth

   San Antonio

   1 review

   3.0

   1 review

   Dined on December 14, 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I both prefer our meat well-done. So when we were served, we had to keep asking if the meat was well done and each time it wasn't. So we kept having to request for well done meat. They said they would return but did not in a timely matter. We kept having to kindly request it again and again. Maybe there is something that could help the servers know what type of meat is preferred. Our waiter Edgar was very apologetic and kind. But the wait to get our meat was a little extreme. Me and our husband went on a date to try to rekindle things between us, so we ended up having plenty of time to talk while we waited. We ended up being there for 2 and a half hours. Thank you.
   

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10. A

    Armando

    San Antonio

    1 review

    3.0

    1 review

    Dined on December 11, 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5

    We definitely had a huge issue or issues during this dinning experience. I will say that the manager was as helpful as she could be given our situation. Did put a damper on what was a overall delightful birthday for my wife.
    

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