Ivy Cafe - Marylebone

Review summary

1. r

   ruth

   London

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you to the wonderful staff at the Ivy Marylebone for looking after us so well. Despite the place being so busy our food came on time and beautifully prepared. The welcome was warm and professional. It is a special brasserie.
   

   Ivy Cafe - MaryleboneResponded 1 day ago

   Dear Ruth, Thank you so much for your kind words! We're delighted to hear you had such a positive experience with us at The Ivy Marylebone. Our team always strives to provide excellent service, and it’s wonderful to know you felt well taken care of. We look forward to welcoming you back for another special visit soon!
   

   Is this helpful?

   Report
2. M

   Mark

   Buckinghamshire

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service made a wonderful retirement afternoon- thank you
   

   Ivy Cafe - MaryleboneResponded 3 days ago

   Dear Mark, Thank you for your kind words! We’re so happy to hear that our food and service helped make your retirement afternoon special. Wishing you all the best in this new chapter!
   

   Is this helpful?

   Report
3. s

   sarah

   London

   2 reviews

   2.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 1

   It was busy, noisy and tightly packed. I went with a girlfriend for a pre-Christmas get together and we couldn’t get out of there quick enough. The food was great, the experience was not. I felt sorry for the staff, who were having to deal with way too many people crammed in.
   

   Ivy Cafe - MaryleboneResponded 3 days ago

   Thank you for your feedback, and we’re sorry to hear that your experience didn't meet expectations. We truly appreciate your kind words about the food and will make sure to pass them on to our team. We understand how the atmosphere and the crowds can affect the overall experience, especially during busy times like the holidays. We’re always striving to improve, and your comments will help us find better ways to manage the space and ensure our staff can provide the best service. We hope you’ll give us another chance in the future to offer you a more relaxed and enjoyable experience.
   

   Is this helpful?

   Report
4. P

   Peter

   Hampshire

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff were very nice, service was good and food arrived quickly, despite restaurant being very busy, menu was varied and good, food was lovely
   

   Is this helpful?

   Report
5. N

   Nana Esi

   London

   1 review

   1.0

   1 review

   Dined on December 13, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   The worst experience ever. Service was absolutely terrible
   

   Ivy Cafe - MaryleboneResponded 7 days ago

   Dear Nana, We’re truly sorry to hear about your experience and appreciate you letting us know. Providing exceptional service is a priority for us, and it’s disappointing to learn we didn’t meet your expectations. We’d greatly appreciate it if you could visit us again and share more about what happened. This will help us address the issue directly and ensure we improve moving forward. Your feedback is invaluable, and we’re committed to making things right. Thank you for helping us grow and do better.
   

   Is this helpful?

   Report
6. R

   Ramin

   VIP

   London

   2 reviews

   2.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Service poor this time. Very slow to take order. Sent wrong food and then when they brought the right food it was cold. Ordered a second coffee and didn’t get it until asking three times. Impossible to get servers’ attention. Have eaten there a lot and usually very good but really disappointing this time.
   

   Ivy Cafe - MaryleboneResponded 7 days ago

   Dear Ramin, Thank you for taking the time to share your experience with us. We sincerely apologize for the poor service you received during your recent visit. This is not the level of service we aim to provide, and we are truly sorry for the delays, errors with your order, and the difficulty in getting the attention of our team. We value your loyalty as a regular customer and are disappointed to have let you down. Your feedback will be shared with our staff so we can address these issues and make necessary improvements. We hope to have the opportunity to provide you with a much better experience on your next visit. Thank you again for bringing this to our attention.
   

   Is this helpful?

   Report
7. V

   Valerie

   VIP

   Washington DC

   154 reviews

   3.0

   154 reviews

   Dined on December 9, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   I don’t know what has changed in the past year yet it now feels like it is more of a big chain than a local small one. We will not be back.
   

   Is this helpful?

   Report
8. M

   Mark

   London

   4 reviews

   5.0

   4 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lovely cosy atmosphere, very attentive service, excellent food.
   

   Is this helpful?

   Report
9. m

   marc

   London

   23 reviews

   4.0

   23 reviews

   Dined on December 1, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Service excellent was OK but served cold which was embarrassing. Its an easy dish to have poached eggs.we also had Brussels sprouts. Both were served cold.
   

   Ivy Cafe - MaryleboneResponded on December 3, 2024

   Dear Mark, Thank you for your feedback! We're glad to hear you found the service excellent. We sincerely apologize that your meal was served cold, as that is certainly not the standard we aim for. We appreciate your comments about the poached eggs and Brussels sprouts, and we will address this with our kitchen team to ensure our dishes are served at the correct temperature moving forward. Your input is valuable, and we hope you'll give us another chance to provide you with a better experience next time!
   

   Is this helpful?

   Report
10. M

    Marie

    London

    11 reviews

    3.0

    11 reviews

    Dined on November 30, 2024

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 4

    We are coming regularly at Ivy cafe and the food is great but yesterday we were very disappointed and surprised about the service . We received wonderful on the table ( it can happen but a sorry would have been better ) we were brought the wrong meal ( chicken based when a plant base was ordered ) and billed the 2 meals !!! A warm welcomed was missed and attention too . Not sure we will come back sooner
    

    Ivy Cafe - MaryleboneResponded on December 3, 2024

    Dear Marie, Thank you for sharing your experience with us. We're truly sorry to hear that your visit did not meet the high standards we aim to uphold. It’s disappointing to hear about the issues with both the service and the incorrect meal. Please accept our sincere apologies for the mistake, and we completely understand your frustration. We will be addressing these concerns with our team to ensure this doesn’t happen again in the future. We value your regular patronage, and we hope you’ll consider giving us another chance to provide you with the service and experience you’ve come to expect from us.
    

    Is this helpful?

    Report