The Keg Steakhouse + Bar - Ajax

Review summary

1. P

   Peter

   Toronto

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   We arrived (2 people) as per our reservation and were immediately seated in an area at the rear of the restaurant clearly configured to accommodate a large group. After getting our menus and awaiting our bottle of wine we were horrified to see that the group they were expecting was an entire boys hockey team ( 20 or more children plus adults) from the US in town for a tournament. As they entered, a woman who was with them approached us to say they would try to control them but perhaps we should consider " moving to the bar". We then requested to be relocated elsewhere and the Manager was able to promptly arrange the move. While the servers were doing their best they were clearly overwhelmed by this party at the expense of other diners and we chose to leave without having our usual coffee and dessert to complete our meal. I believe that we should have never have been seated in this area in the first place, especially having made a reservation and being forced to move was most upsetting. As locals who dine at this Keg 2 or 3 times a year, we will not be returning any time soon.
   

   Is this helpful?

   Report
2. V

   Vincenzo

   Toronto

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our waiter was great service was great. The table / booth was not the best and the patrons across from us because they used isle to seat 1 of their party made our table not very private. Food was excellent. It was a little loud from table adjacent so that made ambiance not so good. Cost was expensive but reasonable for the quality of the dishes we consumed. Overall I give it a 3 out of 5. We've gone other times and was better in ambiance and privacy. This time not so much.
   

   Is this helpful?

   Report
3. M

   Morey

   Toronto

   17 reviews

   vip
   4.0

   17 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Family birthday dinner at The Keg pretty much sums it up. Food was extremely good and service was wonderful.
   

   Is this helpful?

   Report
4. J

   Jill

   Las Vegas

   3 reviews

   4.0

   3 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Good food. Service was not so good tonight. Waitress was slow and forgetful.
   

   Is this helpful?

   Report
5. J

   Jennifer

   Toronto

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We drive from Oshawa to this location for most of our family celebrations. It is always amazing but tonight was not the best. The manager apologized for our 25 min wait despite our resos bc the people at our table ignored the time limit. I thought it was great they apologized and even offered 2 apps. The waitress was great but few hiccups .. mainly my sisters salmon was undercooked and my daughter's steak was not cooked correctly. They made up by not charging for my sisters salmon and offered her a dessert and redid my daughter's steak but overall we had all eaten and were finished by the time they got their food. Things happen we will be back and appreciate the waitress and management.
   

   Is this helpful?

   Report
6. D

   Dianne

   Toronto

   8 reviews

   5.0

   8 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   This Keg location is my go to favourite and my experience last night was fantastic as always. Our server Cyvo was outstanding.
   

   Is this helpful?

   Report
7. A

   Ashley

   Toronto

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were a party of 16! Celebrating a birthday! Overall everything was great other than waiting over 30 minutes for our table. When you have a toddler that's a little difficult. I was under the assumption that our table would be ready as we booked two weeks in advance.Food was great, our waiter was amazing.
   

   Is this helpful?

   Report
8. P

   Pete

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Great service. Always a consistent great meal.
   

   Is this helpful?

   Report
9. T

   Teresa

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Victoria was excellent. Our steaks cooked perfectly. Although it was quite busy we never felt rushed. In the contrary, told to take our time and relax and enjoy. This was the best experience we’ve had to date at The Keg. Thank you!!!!
   

   Is this helpful?

   Report
10. C

    Christine

    Toronto

    4 reviews

    1.0

    4 reviews

    Dined 7 days ago

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 4

    We made a reservation for the dining room for 5:45 and after 15 minutes of waiting were sat in the bar area. Then people who were walk-ins with the same number party got walked to the dining room. Then my steak which was supposed to be medium came bloody and rare and I had to wait for it be be corrected. By the time it came my husband was done his dinner. Water glasses stayed empty and had to flag down the waiter for another wine. The Keg has clearly gone down hill. No manager visit or offer of compensation even with all the issues
    

    Is this helpful?

    Report