The Melting Pot - Arrowhead

Review summary

1. S

   Steve

   Phoenix

   13 reviews

   vip
   2.0

   13 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Unfortunately, within 12 hours of eating there both my fiancé and I got extremely sick and had stomach distress for several and hours in the morning and overnight.  We got to the restaurant at 6:30 and we didn’t end up finishing until 830 at night with the dessert course. It seems like it took a long time between courses and sir seems like things could’ve moved along a little more expeditiously
   

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2. J

   Jesse

   Indiana

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dear Christ the food was delicious. Our waitress did a fantastic job explaining the process without making us feel foolish for not knowing what comes next. Love you guys. See ya next time
   

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3. N

   Nicole

   Phoenix

   1 review

   2.0

   1 review

   Dined on December 1, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 1

   Extremely disappointing meal for what you pay. We went to the Melting Pot for my son's birthday. We have been a few times before but not for a couple of years. Pros: Our server was amazing, Very attentive and kind. Great suggestions. (She deserves to be at a better restaurant.) The cheese was ok. The chocolate was the best part of the meal. Cons: Cheese was cold at the beginning and almost burned us when we got to the bottom. The dippers were a sad testament to fine dining. Bread was dry and bland. The veggies looked old and dry. Nothing was fresh. Main Course: Steak was very chewy and clearly a poor cut. The veggies were not flavored at all and it was hard to get them thoroughly cooked. We each essentially had a few small bites of sometimes overcooked - sometimes undercooked meat and no side dish at all. Chocolate: Was everyone's favorite part of the meal. Hard to go wrong on melted chocolate. Overall: The restaurant is extremely dated and way overpriced for what you get. If you are going to pay $300 for a meal - go somewhere more exciting and where you can at least get a great meal. You couldn't pay us to go back. Note, I have never written a bad review on Open Table. When looking through the reviews, it clearly looks like there are some fake reviews that people were paid for and felt I needed to give an honest review.
   

   The Melting Pot - ArrowheadResponded on December 2, 2024

   Hi, we're so sorry that you did not enjoy your experience with us. We would love to get some more information to help us improve and to see if there's any way we could make it up to you! I'll be reaching out with more details. Your opinion means a lot to us and we always appreciate honest feedback as we are constantly striving to provide the perfect night out for all of our guests. Andy Nunez Guest Experience Manager
   

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4. A

   Anthony

   St. Louis

   32 reviews

   vip
   5.0

   32 reviews

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was delicious. And Savannah did a fabulous job of serving us. We will definitely be back.
   

   The Melting Pot - ArrowheadResponded on November 18, 2024

   Savannah is awesome! We appreciate you joining us for dinner, we hope to see you again soon!
   

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5. C

   Chris

   Denver

   1 review

   3.0

   1 review

   Dined on November 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Just not worth the money Drinks were below par, just my opinion
   

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6. OT

   OpenTable Diner

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined on October 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I chose The Melting Pot for our first wedding anniversary, hoping for a memorable evening, and it certainly delivered. Upon entering, we were greeted by a warm and romantic setting, complete with dim lighting and soft background music, perfect for our special night. We were comfortably seated in a cozy, private booth. The menu at The Melting Pot offered us an exciting and interactive dining experience. We decided on the "4C Ultimate Romance for 2" special package and the "Big Night Out" which included a delightful spinach artichoke cheese fondue. Each course was a delight, starting with the rich, cheese fondue complemented by an array of fresh breads and vegetables. Also had great gluten free options. Our main course included a variety of meats and vegetables, making for a fun and engaging meal as we cooked them to our liking right at our table. What truly made our evening special was the exceptional service provided by our server Gillian C. She was attentive and thoughtful, ensuring everything was tailored perfectly to our needs. Gillian’s recommendations were excellent, and her timing with each course was impeccable, allowing us to savor each moment of our meal without feeling rushed. Choosing The Melting Pot for our anniversary was a fantastic decision. The combination of delicious food, a lovely ambiance, and outstanding service from Gillian made our celebration truly memorable. We highly recommend The Melting Pot for anyone looking to celebrate a significant occasion or simply in search of a wonderful dining experience. Thanks to Gillian and the team, our evening was absolutely perfect. I just wish we remembered to get the photo from them that they took of us at the beginning when we were seated.
   

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   The Melting Pot - ArrowheadResponded on November 18, 2024

   Gillian is absolutely amazing and Happy Anniversary to you two! We appreciate you choosing us for your special occasions and are ecstatic you enjoyed everything, we hope to see you again soon!
   

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7. OT

   OpenTable Diner

   Orlando

   1 review

   5.0

   1 review

   Dined on October 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My boyfriend and I came here for a date night and had an amazing time together. The food and atmosphere were amazing.
   

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8. D

   Dave

   Phoenix

   18 reviews

   vip
   5.0

   18 reviews

   Dined on October 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is a little pricey but a fun experience none the less. the service was great and the menu choice good.
   

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9. A

   Alexandra

   Phoenix

   6 reviews

   vip
   5.0

   6 reviews

   Dined on September 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server was phenomenal! The brown sugar steak was not cut , it was 1 big piece so that was hard to cook, eat and cut. Everything else was great
   

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10. A

    Amy

    Phoenix

    1 review

    3.0

    1 review

    Dined on September 29, 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4

    They should have two burners in each table in case people Do not want same cooking method or same cheeses. Boiled meats in broth NOT good. Supposed “filet mignon” was chewy and tough. For the hefty price - not impressed. Server was decent but would not give me a straight answer when asked if we all had to choose same cooking method and cheese. First time here and I had to dig and dig for basic answers. She Just kept telling me we can pick our own entree. Experience itself was cool but food was not good and overpriced.
    

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