The Rib Room at the Omni Royal Orleans

Review summary

1. D

   Darryl

   VIP

   Las Vegas

   11 reviews

   2.0

   11 reviews

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Not really impressed at all, reading all the reviews lately and have to agreed with the other guests. First you’re advertising about revelion menu but when we get there the server said not anymore,but why it still showing on the app, then our server was frustrated, looks like we have issues with communication and also the table next to us have same issues with him. Food was ok , not really spectacular and actually tasted so-so, my dishes were grilled hen and it’s still looked red , my friend has fish and it’s a bit fishy , the side dishes actually better than the main dishes . I been hearing about this place for a long time and finally would love to try it one time and made a decision to switched from the other restaurant last minute and I wish I shouldn’t do it. It’s a staffing issue for this places, the management should read all the reviews recently and see what they should be done.
   

   Is this helpful?

   Report
2. R

   Roderick

   VIP

   New Orleans

   43 reviews

   5.0

   43 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent as always!! Don’t miss the turtle soup.
   

   Is this helpful?

   Report
3. JA

   JosephA

   VIP

   New Orleans

   31 reviews

   2.0

   31 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   I’ve been going to the rib room for the past 30 years. Tonight’s experience causes me to never want to return. For $500 you would expect a really amazing experience. Instead our food was cold, bland, main course entrees coming out at different times from one another. The service was really bad. Glasses were dirty. Finally, I did hear from a manager which I appreciate but the offer to do something into the future wasn’t super genuine. I’m sad to see this as tonight was a special occasion. Time for new management or ownership. Only then will I return.
   

   Is this helpful?

   Report
4. N

   Nicole

   New Orleans

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Bar service rude taking 20 minutes to get Christmas drink and a Corona… bar not busy at all… empty!!! Took 15 minutes for someone to come to our table once seated and another 50 minutes for food to come out. Drinks remained empty unless stopped someone, ANYONE, for refills!!! Will NOT be back!!!
   

   Is this helpful?

   Report
5. D

   Domino

   New Orleans

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was okay but not spectacular. The service was rushed and unprofessional. Staff leaning over my partner’s plate to grab things while he was eating, tossing plates on the table and rushing away. Overall, not an enjoyable experience and one we will not be repeating
   

   Is this helpful?

   Report
6. D

   Dominick

   VIP

   New Orleans

   4 reviews

   2.0

   4 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 5

   Short rib is usually very tender and tasty. Sauce was extremely salty. Rib was dry and tough, and did not even appear to be a short rib, but beef cut to appear the same. I don't think it was the case, but it was much less than I have become accustomed to enjoying at the Rib Room.
   

   Is this helpful?

   Report
7. G

   Greg

   Seattle

   3 reviews

   1.0

   3 reviews

   Dined on December 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We made a reservation for 6:00 pm. It was not a busy evening and was seated right away. They served us water and bead in a paper bag. We were never waited on to get drinks or our food order even after 15 minutes…..! Servers walked all around us and even the host that seated us saw us and never even asked if we had been taken care of. Don’t waste your time or money here!! Too many other options for eating in the French Quarter.
   

   Is this helpful?

   Report
8. E

   Erin

   New Orleans

   1 review

   1.0

   1 review

   Dined on December 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst dining experience in over 20yrs living here. Was walked to our table and found a dirty tray in my husband's seat (along with no napkin). Over 10 minutes to be greeted then waited 25 minutes for our first course and 15-20 for each one after that. Food was underseasoned and either undercooked (carrots, veg in the soup) or overcooked (rubbery creme brulee, tough osso bucco). Numerous items were literally cold. I cannot believe we spent $150 on this awful meal and that, at no point while we were sending half-eaten plates of food back to the kitchen, did anyone even bother to ask if something was wrong. Maybe this kind of food and service is acceptable for tourists visiting from Minnesota and wearing Mardi Gras beads in July, but locals who know fine dining should steer clear.
   

   Is this helpful?

   Report
9. W

   William

   VIP

   New Orleans

   15 reviews

   5.0

   15 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Food, Drinks & Experience !! Will be back very soon!!
   

   Is this helpful?

   Report
10. B

    Bruce

    VIP

    San Antonio

    11 reviews

    4.0

    11 reviews

    Dined on December 9, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Great food, fantastic service and a warm inviting atmosphere! Will dine again!
    

    Is this helpful?

    Report