The York Bistro & Pub at Hilton Saint John

Review summary

1. T

   Todd

   Atlantic Canada1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and incredible service both for dinner and breakfast the next morning.
   

   The York Bistro & Pub at Hilton Saint JohnResponded on February 28, 2025

   Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed both your dinner and breakfast experience with us. It’s especially heartwarming to know that our food and service made your Valentine’s celebration even more memorable. We’re also thrilled that you appreciated the charming and romantic ambiance, along with our selection of fine wines and creative cocktails. We strive to create the perfect setting for special occasions, and we’re so pleased to have been part of yours. We look forward to welcoming you back for many more unforgettable dining experiences! Warm regards, York Hilton Saint John Team
   

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2. S

   Scott

   Atlantic Canada1 review

   4.0

   Dined on December 31, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Was an ok time, food was good, as well as service.
   

   The York Bistro & Pub at Hilton Saint JohnResponded on February 28, 2025

   Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the food and service enjoyable during your visit. We also appreciate your honesty regarding the overall experience and value. Your comments help us identify areas where we can enhance our offerings to better meet the expectations of our valued guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more memorable experience. Warm Regards York Hilton Saint John Team
   

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3. K

   Kathleen

   Toronto5 reviews

   3.0

   Dined on December 25, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   The food was very good ! The service was excellent. The ambience was more like a banquet hall .
   

   The York Bistro & Pub at Hilton Saint JohnResponded on February 28, 2025

   Thank you for joining us for our Christmas Day Brunch and for taking the time to share your feedback. We’re delighted to hear you enjoyed the food and that our service team provided excellent hospitality — that’s always our goal! We also appreciate your honest comments about the ambience. Special holiday events like our brunch often require larger seating arrangements to accommodate all our guests, and we understand this can create a banquet-style atmosphere. Your feedback is valuable as we continue to find ways to balance festive celebrations with the warm, inviting ambiance we strive for. We hope to have the pleasure of welcoming you back for a more intimate dining experience in the future. Warm Regards York Hilton Saint John Team
   

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4. P

   Paula

   Atlantic Canada1 review

   5.0

   Dined on October 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff were Stellar. 2 gals of superb service and professionalism, with signature east coast hospitality
   

   The York Bistro & Pub at Hilton Saint JohnResponded on October 25, 2024

   Thank you so much for your kind words! We're thrilled to hear that you enjoyed our signature East Coast hospitality and that our team left such a positive impression. We’re proud to have a staff that truly cares about making each guest experience memorable, and your recognition means the world to them. We hope to welcome you back soon for another superb visit!
   

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5. C

   Cristina VIP

   Toronto4 reviews

   3.0

   Dined on August 11, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   For full buffet price there should be more options. I would think they would have omlette station for that price. Also they run out of food or glasses you think staff would check no they walk right by we had to notify the server.
   

   The York Bistro & Pub at Hilton Saint JohnResponded on August 28, 2024

   Cristina: thank you for taking the time to share your feedback regarding your recent breakfast experience at our hotel. I’m genuinely sorry to hear that it did not meet your expectations. We strive to provide a variety of options and high-quality service for our guests, and I regret that we fell short in this instance. I will ensure that it is shared with our culinary team to explore potential improvements. Regarding the issues with running out of food and glasses, our goal is to maintain a well-stocked and smoothly running buffet, and I’m disappointed to hear that this was not your experience. I will address this with our service staff to ensure that they are more attentive to these aspects in the future. We appreciate your comments as they help us improve.
   

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6. AE

   AmandaE

   Atlantic Canada2 reviews

   3.0

   Dined on May 11, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   There was a group of 8 of us, and 7 of the group had never been to the restaurant before, and most will probably not return. Three people got the Salmon ($30.00+). Two of them had to stop at a fast food place after we finished eating because the portions were so small they were starving. The Seafood Chowder also didn't feel like it was worth the money. One person in our group paid extra to change their fries to a salad, but for the cost of the upgrade, there was very little salad in the bowl they received. The restaurant was slow, but it was a longer wait than expected. The view was amazing, the staff was excellent, and it was easy to talk, which was in its favour. They have a great breakfast buffet, and I would recommend that repeatedly, but I would not recommend this restaurant for any other meal.
   

   The York Bistro & Pub at Hilton Saint JohnResponded on May 16, 2024

   We're delighted to hear that you enjoyed the amazing view and found our staff to be excellent. Creating a welcoming and comfortable atmosphere for our guests is always a top priority for us. However, we're truly sorry to hear that your dining experience fell short of expectations. Please accept our sincere apologies for the issues you encountered with the portion sizes, the Chowder, and the salad upgrade. Please don't hesitate to reach out to us directly and we will make it right for you.
   

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7. OT

   OpenTable Diner

   Atlantic Canada2 reviews

   2.0

   Dined on March 31, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Very overpriced buffet with little food left. Some vegetarian options.
   

   The York Bistro & Pub at Hilton Saint JohnResponded on April 4, 2024

   Thank you for taking the time to share your feedback with us regarding your recent Easter Sunday brunch experience. We sincerely apologize for falling short of your expectations. We appreciate your candid remarks about the buffet pricing and the availability of food options. Your feedback has been shared with our culinary team for immediate review and action. We would like to extend our apologies once again and invite you to give us another opportunity to exceed your expectations in further.
   

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8. W

   Wendi

   Atlantic Canada2 reviews

   4.0

   Dined on March 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   went there for breakfast buffet. The food was good however the food was a bit on the cooler side. I understand it was a buffet and food doesn't stay hot that long but overall the taste was still delicious!!! the only other thing was it did state on the website that you can get an omelet as part of the buffet made to order but i did not see that option.
   

   The York Bistro & Pub at Hilton Saint JohnResponded on March 31, 2024

   We're delighted to hear that you enjoyed the taste of our offerings, and we sincerely appreciate your kind words. We appreciate you bringing the "Omelet" to our attention. Your satisfaction is our top priority, and we are grateful for the opportunity to improve based on your valuable feedback. We hope to have the pleasure of welcoming you back for another delicious breakfast soon. If you have any further comments or concerns, please don't hesitate to contact us directly.
   

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9. OT

   OpenTable Diner

   Atlantic Canada5 reviews

   1.0

   Dined on March 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   The food was cold for only 2 of us in the restaurant. The veggies were microwaved. Felt like we were rushed out of there. The menu was very limited We had never been there before and will not go there again. The service wasn’t terrible.
   

   The York Bistro & Pub at Hilton Saint JohnResponded on March 31, 2024

   We sincerely apologize for the shortcomings you encountered and for falling short of your expectations. We understand the importance of providing a delightful dining experience for all our guests, and we deeply regret that your experience did not meet the standards we strive to uphold. Your concerns regarding the temperature of the food, the quality of the vegetables, and the feeling of being rushed are all areas that we take very seriously. We wish you can offer us more one chance to correct.
   

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10. B

    Blair

    Atlantic Canada4 reviews

    2.0

    Dined on February 18, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3

    This was my 4th or 5th time here. I've had mostly good experiences previously. This time was not great. Even though there were only three other tables of patrons, everything took too long. To get seated (with a reservation) was close to 10 minutes. To get water and menus upon seating was 10+ minutes. To order was 10 more minutes. So 30 minutes from arrival to placing order. Even though the place was close to empty, the waitress sat all four tables immediately adjacent to each other. The noise level of the small corner where everyone was seated was unnecessarily high due to the chatter. One of the selling points of this place for me is that it's quiet. The food took close to 45 minutes even though we had simple orders with no apps. The waitress assured us at one point that our food was up next. It came about 15 minutes after that and it was room temperature as if it had been sitting ready for a while. The food itself was quite good considering it was not very warm. Finally, when it came time for the bill, the waitress disappeared again. I am not sure if she was going on smoke breaks or cell phone breaks or what. It was close to 2 hours from arrival to paying the bill for two simple meals with no apps and only three other tables worth of patrons. It could be understandable if it were extremely busy. Hopefully, this is a one-off.
    

    The York Bistro & Pub at Hilton Saint JohnResponded on February 21, 2024

    Dear Blair: We're truly sorry to hear about your recent experience at our restaurant. We sincerely apologize for the delays you encountered during your whole meals. We understand the importance of serving meals promptly and at the optimal temperature and will address the temperature of your food issue with our kitchen team to ensure it does not happen again. If you're willing to give us another chance, we would love the opportunity to make it right for you.
    

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