Tuscan Kitchen Burlington

Review summary

1. J

   Julia

   Greater Boston

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   We were seated at a bar side high top when there were plenty open tables in the restaurant. Service was extremely slow. We never got our appetizer. The server explained that she put the wrong table number on the order, then returned it to the kitchen because she didn’t know where it was supposed to go. The table next to us was vacant from when we arrived and was never bussed. It was messy. The food however was excellent. Prices were very fair. The staff were doing their best. I still love Tuscan Kitchen, but for Christmas Eve, it was a little bit of a letdown.
   

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2. B

   Brigida

   Greater Boston

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I took my mom to The feast of 7 Fishes at Tuscan Kitchen in Burlington on Christmas Eve. Honestly, from the beginning, our experience was awful. We arrived early for our reservation, and the hostess said she could actually take us now since they didn't actually get busy for a few more hours (probably the only positive in the experience). So she brings us to the table and it's a tiny little table in the farthest corner of the restaurant right next to the service kitchen entrance! I'm sorry, WHAT!?!? Of all the tables that were open, THAT is that place to put us? Wild. Our server comes over with the personality of a doorknob. Not only was he terrible, but his service didn't even make up for it! We had to ask for water multiple times, I tried assisting his prebussing by putting anything we were finished with towards the edge of the table to make more room since (again) it was the tiniest table, but he would come by and not take the dirty dishes or finished wine glass, or my empty cocktail glass. My mom would try to keep her water glass toward the outside of the table so he would see it was empty. Just awful, awful service. The food was almost non-palatable, just gross! From the soup being SO incredibly salty, to them pretty much using the same soup base for the sauce in the pasta, a ridiculously dry fish cake, and the dessert was embarrassing! Bread pudding with peppermint gelato?!?! Gross! And the bread pudding wasn't even warm! It was so hard, it was almost solid. Not worth the $100/ per person. AT ALL. And definitely doesn't make me want to come back and try anything from their regular menu either. 10 out of 10 would NEVER recommend this place to anyone.
   

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3. C

   Cheryl

   Greater Boston

   6 reviews

   4.0

   6 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Getting together with my family for the holiday, be quiet in the restaurant. I had a dirty bread and butter. plate that I had to ask the server to get me a new one which was kind of annoying to me since it was obvious that it was dirty so whoever set the table missed that service was OK. Thought I would’ve had quicker service just because there was nobody in the restaurant. But when I server was there, he was very nice. Overall, it was fine, but I think for the price and brand Tuscan Kitchen my expectations were higher. 
   

   Tuscan Kitchen BurlingtonResponded 3 days ago

   Thank you for taking the time to provide us with feedback. Unfortunately, it does nothing to improve your experience. I would very much like the opportunity to invite you back, so that I may personally ensure you have an experience more in line with our standards. Should you decide to grant me that opportunity, please reach out to me. Thank you.
   

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4. L

   Luby

   Greater Boston

   7 reviews

   4.0

   7 reviews

   Dined on December 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Only ok. Across board, food and service were both only Ok
   

   Tuscan Kitchen BurlingtonResponded on December 17, 2024

   Thank you for taking the time to provide us with feedback. Unfortunately, it does nothing to improve your experience. I would very much like the opportunity to invite you back, so that I may personally ensure you have an experience more in line with our standards. Should you decide to grant me that opportunity, please reach out to me. Thank you.
   

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5. M

   Maddie

   Greater Boston

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was absolutely delicious, service was amazing our bartender was the absolute best and so attentive, love this place
   

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6. OT

   OpenTable Diner

   VIP

   Greater Boston

   15 reviews

   5.0

   15 reviews

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lisa was absolutely informative and accomodating. We had a bottle of wine, charcuterie board and then table side pasta made in a large cheese wheel. It was the bougiest and most delicious pasta with fresh truffle. Lisa is a treasure and will be back to visit!!!
   

   Tuscan Kitchen BurlingtonResponded on December 17, 2024

   Thank you so much for your wonderful feedback. We, of course, always want to hear when something doesn't go right, so that we may use it as an opportunity to improve, but it is lovely hearing positive feedback, as well. Thank you for taking the time to let us know that you enjoyed everything. Thank you again, with all of our best, Lisa DeVito
   

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7. M

   Michelle

   VIP

   Greater Boston

   28 reviews

   5.0

   28 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were both excellent. No waiting,as we had reservation.
   

   Tuscan Kitchen BurlingtonResponded on December 11, 2024

   Thank you so much for your wonderful feedback. We, of course, always want to hear when something doesn't go right, so that we may use it as an opportunity to improve, but it is lovely hearing positive feedback, as well. Thank you for taking the time to let us know that you enjoyed everything. Thank you again, with all of our best, Lisa DeVito
   

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8. G

   Gwen

   Greater Boston

   13 reviews

   5.0

   13 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An unexpected surprise! A wonderful restaurant with much much better than expected food. The decor was soothing and warm. We were celebrating my friends birthday and we wanted to try a new restaurant— we both had fish and it tasted exceptionally good! I eat put a lot and its hard to find good restaurants that are convenient and actually good. I had Chilian sea Bass and my friend the salmon. The presentation and sides were terrific. Dessert choice abundant - we had the very fresh cannoli’s . We will go back! I even bought gift card as Christmas present for my family. Excellent service and decent wine.
   

   Tuscan Kitchen BurlingtonResponded on December 6, 2024

   Thank you so much for your wonderful feedback. We, of course, always want to hear when something doesn't go right, so that we may use it as an opportunity to improve, but it is lovely hearing positive feedback, as well. Thank you for taking the time to let us know that you enjoyed everything. Thank you again, with all of our best, Lisa DeVito
   

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9. l

   lawrence

   VIP

   Greater Boston

   108 reviews

   2.0

   108 reviews

   Dined on December 1, 2024

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 4

   Menu is changed. My wife usually has the lobster ravioli, but it is removed from the menu. She ordered the artichoke dish. It was too crispy overdone. It would have been better if cooked with pasta with al fredo sauce and spices and other vegetables. My stuffed pasta was very good. The caeser salad was okay but didn't like it served as a wedge.
   

   Tuscan Kitchen BurlingtonResponded on December 17, 2024

   Thank you for taking the time to provide us with feedback. Unfortunately, it does nothing to improve your experience. I would very much like the opportunity to invite you back, so that I may personally ensure you have an experience more in line with our standards. Should you decide to grant me that opportunity, please reach out to me. Thank you.
   

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10. A

    Anthony

    Greater Boston

    1 review

    2.0

    1 review

    Dined on November 28, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 4

    The waitress was not well-informed enough to answer basic questions regarding food allergies or whether certain menu items were safe for someone in our party with a specific allergy. Additionally, she displayed an attitude of dismissive apathy. Coaching or retraining would certainly be advisable in this case.
    

    Tuscan Kitchen BurlingtonResponded on December 17, 2024

    Thank you for taking the time to provide us with feedback. Unfortunately, it does nothing to improve your experience. I would very much like the opportunity to invite you back, so that I may personally ensure you have an experience more in line with our standards. Should you decide to grant me that opportunity, please reach out to me. Thank you.
    

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    Report