Waypoint Seafood & Grill

Review summary

1. D

   Dianne

   Richmond

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   We went for Thanksgiving Buffet. The food was meh, nothing notable. We had a 3:30 reservation, I wish we had scheduled for earlier as there was no turkey left, just some shredded pieces in broth and throughout the two hours we were there none was brought out. Reading the reviews I expected better. The food was just fine, but I expected at least one dish to be spectacular and it was not. With the cost of $68.00 a head with mandatory 20% gratuity which is standard I think, but I wish I was happier. This was my first time at Waypoint and it will probably be my last. I am sorry I felt I had to write this review.
   

   Waypoint Seafood & GrillResponded today

   Thank you for taking the time to share your feedback. We’re sorry to hear that your Thanksgiving experience didn’t live up to your expectations. Running out of turkey and not delivering a standout dish is certainly not the impression we aim to leave, especially for such an important occasion. We understand how disappointing it can be to feel let down, especially when dining with us for the first time. Your feedback has been shared with our team to ensure we address these issues and improve for future events. We'd love the chance to make it right. If you would like to reach out directly to us via our social media pages or providing your number, we would love to chat!
   

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2. C

   Clayton

   Tampa

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent experience. Food was exceptional, especially for a buffet. Oysters were some of the best I’ve had and as a Florida native, that is saying a lot.
   

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3. J

   Joyce

   Richmond

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   My husband and I were pleasantly surprised because we were seated inside instead of the patio. Our reservation stated that we would be seated on the patio. Our server was attentive, but not overly so. When I suggested that one of the dishes was a little low, the server noted my request and promptly brought a fresh replacement. The cost was a little pricey, especially with a 20 percent gratuity added and a suggestion for an added gratuity, but the dining experience was worth it. We will return.
   

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4. S

   Sherry

   Richmond

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Food was outstanding but buffet line items were frequently empty and what was present was cold or dried out. Meat (ham, turkey & prime rib) was cold as was the gravy. We had to ask for a refill on cocktail sauce at the seafood bar. We waited 15 mins after being seated for our waitress to acknowledge us (she advised it was her last day??). Overall, the food tasted great but the aforementioned issues really put a damper on our holiday meal. We are local and have frequented the restaurant in the past with always an excellent experience. The Thanksgiving buffet was below the Waypoint standard.
   

   Waypoint Seafood & GrillResponded today

   Thank you for sharing your experience. While we're glad you enjoyed the food's flavor, we’re sorry to hear about the issues with cold and empty buffet items, as well as the delayed service. This isn’t up to our usual standards, and we’ll address these concerns with our team. We appreciate your feedback and your support as a local guest. We hope to provide a better experience in the future. If you would like us to reach out directly, we'd love the chance to make this up to you. Thank you for the continued support!
   

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5. C

   Carol

   Richmond

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thanksgiving buffet was delicious. Experience is consistently good.
   

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6. J

   Jeff

   Raleigh

   7 reviews

   vip
   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was as delicious as it was about 10 years ago when we first stumbled upon this restaurant. Everything was wonderful!
   

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7. S

   Scott

   Atlanta Metro

   8 reviews

   4.0

   8 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very nice setting. Food was good and service was excellent.
   

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8. w

   william

   Greater Boston

   8 reviews

   5.0

   8 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Alex was a great server and host. Food was awesome
   

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9. J

   Josephine

   Richmond

   69 reviews

   5.0

   69 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food and service! Attentive and helpful staff. One of our favorites.
   

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10. J

    Joe

    Richmond

    1 review

    5.0

    1 review

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was fantastic, the waiter was amazing. Lovely environment.
    

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