Willow Street Wood-Fired Pizza - Los Gatos

Review summary

1. A

   Alissa

   San Francisco

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Service was good; we were seated (with a reservation) right away. The food lacked something, though. The pesto gnocchi was fine but the mushroom pasta really wasn't. We didn't even take it home--especially given that they provide plastic clamshell take out containers. They can be better and use compostable one. Disappointing sans the service.
   

   Willow Street Wood-Fired Pizza - Los GatosResponded today

   Hello there Alissa, thank you very much for taking a moment to leave a review for us. We're very happy to hear you enjoyed the service but are disappointed that you did not enjoy your meal. We are always looking to improve our dishes and menu and will certainly speak with our chefs to see what can be done to improve upon it so we appreciate you pointing that dish out specifically for us to improve upon. We also will take your recommendation about changing our take home containers into strong consideration when we next meet as a team as well. Thank you again for your recommendations on how we can improve and we appreciate your patronage and hope we see you again soon so we can exceed your expectations!
   

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2. A

   Andrew

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We had great service at reception as well as our waiter who was able to get us what we ordered however the communication between the kitchen and wait staff seemed very poor. We ordered the bread and it never came after our drinks came and they informed us later they were completely out of bread as well as the cauliflower appetizer. My brother in-law had under cooked Chicken and nephew found a hair in his sauce after finishing his pesto gnocchi. We understand that it is very busy during the holiday and just wanted you all to know that we understand that consistency is key to a restaurant’s performance. Overall we had a nice meal together and enjoyed ourselves. Really appreciated that we were accommodated after needing to change our reservation. We will definitely be back and continue to let people know how much we love the new menu and hope you have a wonderful holiday!
   

   Willow Street Wood-Fired Pizza - Los GatosResponded today

   Hi there Andrew, thanks so much for taking some time to leave a review with us! We're very happy to hear you mostly enjoyed your time with us and we're happy we were able to accommodate you and your family when your plans changed. We do want to apologize for the miscommunication about the bread and your appetizer, and your brother in law and nephew's meals though. We will definitely be speaking with our kitchen staff about this promptly to make sure it does not happen again & we will also speak with our waitstaff as well to ensure everyone is on the same page. We greatly appreciate your continued patronage and look forward to seeing you again very soon and hope you have an excellent holiday as well!
   

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3. J

   Justyne

   San Francisco

   8 reviews

   5.0

   8 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience from the impeccable service to quick and delicious food. We will return.
   

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   Willow Street Wood-Fired Pizza - Los GatosResponded today

   Hello Justyne, thanks so much for the awesome review! We're thrilled to hear you greatly enjoyed your meal with us and we can't wait to see you again and hope it's very soon!
   

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4. m

   michael

   San Francisco

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is always great! Food came out fast! Waitress was excellent!
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on December 16, 2024

   Hi there Michael, thanks so much for the great review! We're so happy you enjoyed your meal with us and found both the food and your waitress efficient and excellent! We can't wait to see you again and hope it's very soon!
   

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5. A

   Andrew

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always the staff was very attentive, helpful, and friendly. The food was all delicious and cooked to perfection. We started with the roasted cauliflower appetizer, which was so tasty. The braised short rib Mac and cheese was amazing as well!
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on December 9, 2024

   Hey there Andrew, thank you very much for leaving such a nice review! We're so happy to hear you enjoyed your roasted cauliflower appetizer and the braised short rib mac and cheese. We also appreciate the shout out to our staff as well! We always pride ourselves in serving only the best dishes with the most attentive and friendly staff and are so glad to hear we hit the mark during your visit. It's always a pleasure seeing you stop in and can't wait to see you again soon!
   

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6. J

   Julia

   VIP

   Sacramento

   14 reviews

   5.0

   14 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fast and great service. Great food and drinks. Would definitely go back.
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on December 9, 2024

   Hello Julia, thanks so much for taking a moment to leave a review with us! We're very happy to hear you enjoyed our delicious food and efficient service and can't wait to serve you again (hopefully) very soon!
   

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7. k

   katrine

   VIP

   San Francisco

   25 reviews

   5.0

   25 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food as always! Our waiter was super! Our favorite restaurant in town!
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on December 9, 2024

   Hello Katrine, thank you very much for the great review! We're honored we're your favorite restaurant around and are always happy serve you when you stop by for a delicious meal. We can't wait to see you again soon!
   

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8. M

   Martin

   London

   9 reviews

   5.0

   9 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were so lucky to have Jackson as our server, he was awesome. Super-attentive and wanted to to do everything he could to make our experience a positive one. We were celebrating my son's 12th birthday and everyone had great food and a lovely evening.
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on December 9, 2024

   Hi Martin, thanks for the wonderful review! We're honored you and your family chose to celebrate your son's special day with us and we greatly appreciate the shout out for Jackson too! We always pride ourselves in having great food and attentive staff and he is going to be thrilled to hear you enjoyed your experience with him. Thanks again for the review and we can't wait to serve you again soon!
   

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9. L

   Linda

   San Francisco

   8 reviews

   5.0

   8 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food. Difficult parking due to farmers market.
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on November 26, 2024

   Hi Rod, thanks so much for leaving such a nice review for us! We're so happy to hear you enjoyed your meal with us and do apologize about the difficult parking situation. We're very glad you stuck it out and were able to find a spot and dine with us and hope we see you again very soon!
   

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10. J

    Joanne

    VIP

    San Francisco

    6 reviews

    5.0

    6 reviews

    Dined on October 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Every time we eat at Willow Street Wood-Fired Pizza in Los Gatos we're impressed. The food is tasty and fresh, the portions are generous, and we always have a great time!
    

    Willow Street Wood-Fired Pizza - Los GatosResponded on November 5, 2024

    Hi Joanne, thanks so much for leaving such an awesome review for us! We're thrilled to hear we always exceed your expectations and that you enjoy your meals and time with us. We're always happy to serve you and look forward to seeing you again real soon!
    

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